Reference

Privacy Policy: How We Keep Your Account Safe

When you open an account on lunatogell, your personal information and payment details are protected by clear, transparent policies.

Deposits via local payment railsAccount verification in secondsPayout processing transparent
lunatogell Privacy Policy: How We Keep Your Account Safe
REACH OUR TEAM

How to Contact Us About Your Privacy

Your privacy questions and data-access requests go straight to our support team. We respond within 24 hours via email or live chat, both available seven days a week. If you're in Yogyakarta or Jakarta, you can also call during business hours to discuss account or data concerns directly with a specialist who can walk you through your options.

Team online

Live Chat Support

Available 24/7 on the lunatogell site. Open the chat widget at the bottom right, type your privacy question, and a specialist will respond in minutes.

Email Support

Send privacy requests to [email protected]. Include your account email and the specific data you want to access or delete. We reply within one business day.

Phone Support

Call during office hours (Monday–Friday, 09:00–18:00 Jakarta time) to discuss data access, account closure or privacy concerns with our team.

HOW WE PROTECT YOU

Data Security, Cookies and Your Account Control

We encrypt all payment and personal data using industry-standard SSL protocols, so your DANA, OVO, GoPay and QRIS transfers are never exposed in transit.

Encrypted Payments

All DANA, OVO, GoPay and QRIS transactions use 256-bit SSL encryption. Your payment method is tokenised and never stored in plain text on our systems.

Session Security

We log you out automatically after 30 minutes of inactivity. Two-factor authentication is optional but available in account settings for extra login protection.

Cookie Transparency

Functional cookies keep you logged in and remember your game preferences. Analytics cookies help us see which lobby sections work best. You can disable them anytime in privacy settings.

Data Access Requests

Open your Account Settings, go to Privacy Tools, and download a copy of every transaction, deposit and personal detail we hold. Exports arrive within 48 hours.

Update or Delete

Change your phone, email or residential address directly in your profile. Request account and data deletion via the Privacy Tools menu. We process deletions within 30 days.

Third-Party Sharing

We never sell your data to marketers or brokers. We share details with payment partners (DANA, OVO, GoPay, QRIS) only to process your deposits and withdrawals.

Privacy Policy FAQ

Real questions from real players about how lunatogell handles your personal information, payment data and account privacy.

No. We never sell your personal information to third parties, advertisers or data brokers. Your email and phone are used only to run your account, send you payout notifications and respond to your support requests.

We retain transaction records for 7 years after your last deposit or withdrawal. This complies with local financial regulations. You can view your full history anytime in your account dashboard under the Transactions section.

Yes. Payment identifiers are encrypted with 256-bit SSL and stored separately from your account profile. When you deposit or withdraw, data travels through our secure gateway directly to your payment provider. We never store your full card or account number.

Yes. Go to Account Settings > Privacy Tools > Download My Data. Your export includes all deposits, withdrawals, personal details and game activity. To close your account, submit a request in the same menu. We process closures within 30 days.

Contact our support team immediately via live chat or email. We investigate account access logs, check for unauthorised withdrawals, and can reset your password and lock your account within minutes if needed.

Yes. Session cookies keep you logged in and remember your game preferences. Analytics cookies show us which lobby sections and games work best. You can disable all cookies in your browser or in your lunatogell Privacy Settings anytime.

Your data is stored on secured servers with restricted access. Only our support, fraud-prevention and payment teams can view your account information, and only to help you or prevent abuse. Access is logged and reviewed monthly.